Privacy Policy

This Privacy Policy describes how House of Wise, Inc. (“we” or “us”) may collect information about you through your interactions with us on our website and, if applicable, mobile applications (collectively, the "Services").  By using the Services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, or about the way your information is collected and used, please contact us using the “Contact Us” form on our website OR email us at info@houseofwise.co.

We may change this Privacy Policy at any time and without notice to you. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

We want to explain to you how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate, or contact you. We may collect and store your personal information when you provide it to us using the Services, or to our third-party service providers. 

Some examples of personal information we collect and when we collect it include: 

• when you register for accounts on the Services; 
• when you indicate that you are interested in receiving information about our products or services, such as e-mail alerts, newsletters, and other notifications;
• your interactions with our website, search terms, pages you visit, computer and mobile device information, internet protocol (IP) information, and push notification services you request;
• your social media account information if you share it with us (e.g., Facebook, Twitter or Instagram ID);
• when you purchase a product from us, we (or our third-party payment processor) will collect your financial information, such as your credit or debit card information, to process the payment;
• transaction information about how you interact with us such as purchase history or when you make returns or exchanges; 
• when you participate in sweepstakes, surveys, contests, offers, discounts, coupons or loyalty programs that we offer or administer;
• when you post, or react to or comment on, product reviews or blog posts on the Services;
• when you request that merchandise be sent to you or others we store billing and shipping information as a convenience to you for future purchases, and we will store information about your orders for order tracking and status retrieval purposes;
• precise location information if you provide it to us or authorize us to collect; or
• general location information from your browser or device, which we may use for internal purposes only. 

If you choose not to provide your personal information to us, we may not be able to provide you with requested products, services or information.

If you submit any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may combine the information collected from you through the Services with information we receive from and about you from other online and offline sources, and use the combined information in accordance with this Privacy Policy. Our goal is to offer you content, advertisements, products, and services that are most likely to appeal to you.

SECTION 2 – USE AND DISCLOSURE OF PERSONAL INFORMATION

We use your personal information to provide our Services to you and to respond to your requests, such as to fulfill your order, contact you with information about your order, send you email alerts, send you newsletters, and to provide you with related customer service. We may also use your information to send marketing communications and administrative information to you, as well as manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your account, and offer other products and services that may be of interest to you. We may also use your information in communications we send to you, customized product recommendations, and other marketing.

We may use your personal information to personalize your experience shopping and interacting with us, including by presenting products and offers tailored to you, and for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing our Services and new products and services, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

In the event that our company, or some or all of our business, assets or equity interests, are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security, or to the extent we engage in business negotiations with third parties, personal information may be transferred to or shared with third parties as part of any such transaction or negotiation.

To the extent permitted by applicable law, we may provide personal information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.

We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, reputation, safety or property and/or that of our affiliates, you, or others.

Among other things, we disclose your information when we believe it is appropriate to do so in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which we are involved.

We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.

We may use and disclose information that does not personally identify you (including the information described under "Cookies and Other Technologies," below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.  

We share aggregate, anonymized, or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined. 

SECTION 3 – SOCIAL MEDIA

We may use and disclose your personal information to facilitate social media sharing functionality that you initiate. If you choose to connect your social media account (e.g., Facebook, Twitter, Instagram, Pinterest, etc.) with your Services account or otherwise engage in social sharing on the Services, your personal information may be shared with your friends, contacts or others associated with your social media account, with other Services users, and with your social media account provider. By connecting your Services account and your social media account or contacting us via social media, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site's privacy policy.

For example, if you utilize a social media feature such as the Facebook "Like" button, Google Plus, Pinterest or a Twitter widget, these features may collect information about your IP address and which page you're visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as where they live or have expressed an interest in shopping for products similar to ours on our mobile site. We do not share any of your personally identifiable information, including your shopping history or health information, with social media platforms. See the policies of each social media platform for additional information about these types of ads, including how to manage your display settings for these ads.

SECTION 4 – LINKS

The Services may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf (“Third Party Services”). These links are provided as a convenience only and do not constitute an affiliation with, endorsement or sponsorship of the Third Party Services. Any information you provide to Third Party Services is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.

In addition, we are not responsible for the information collection, use, disclosure, or security policies and practices of other organizations, such as Apple, Google, Microsoft or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer. 

SECTION 5 – SECURITY

We endeavor to implement reasonable physical, technical, and administrative safeguards to protect personal information for an organization like ours. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “Contact Information” section below. 

You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.

SECTION 6 – COOKIES AND OTHER TECHNOLOGIES

Like many other websites and online services, we collect information about Services traffic and usage patterns through the use of cookies, Web server logs, and other, similar technologies. We use this information for various purposes, such as to ensure that the Services function properly, to facilitate navigation, to personalize your experience, to understand use of the Services, to diagnose problems, to measure the success of our marketing campaigns, and to otherwise administer the Services.

Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.

Our use of cookies also allows us to collect and retain certain information about a website user, such as the type of Web browser used by our customer. Reviewing our Web server logs and our customers' use of our site helps us to, among other purposes, statistically monitor how many people are using our site and for what purpose.

Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.

We may use Adobe Flash Local Stored Objects ("LSOs") and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.

SECTION 7 – TRACKING/THIRD-PARTY ADVERTISERS

We may use third-party advertising companies to display advertisements regarding goods and services that may be of interest to you when you access and use the Services, based on information relating to your access to and use of the Services and other online services. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). 

We do not respond to browser do-not-track signals.

We may use analytics providers that use cookies, pixel tags and other, similar technologies to collect information about your use of the Services and your use of other websites or online services.

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here:

https://rakutenadvertising.com/legal-notices/services-privacy-policy/

SECTION 8 – YOUR CHOICES AND ACCESS 

You can take yourself off our email list for promotional offers at any time by updating your preferences in the My Account section of the website, or by following the “unsubscribe” instructions in those emails. If you opt out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.

You can request the removal or modification of the personal information you have provided to us by sending a message to us by following instructions on the “Contact Us” page on our website. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable, but any decision with respect to such removal or modification of personal information is in our sole and absolute discretion, except as otherwise provided by law.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are a minor, you may remove or request removal of any content or information you post on our site. To request removal of content or information you have posted to our site, please send us a message by following instructions on the “Contact Us” page of our website. Removal or requests for removal of content or information that has been posted to our website does not necessarily ensure complete or comprehensive removal.

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.  

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated and post the updated privacy policy on our website, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us using the form under “Contact Us” on our website.

Effective Date: October 1, 2020